FAQS
Some of our most frequently asked questions.
Where do you get your materials from?
Our materials mainly come from individuals.
Can you make custom orders?
Absolutely! Obviously we have to work with the resources we have in stock but if you give us plenty of time, we can generally source what you're looking for.
Can I get a refund?
Sometimes, please refer to our refund policy.
How can I pay?
Payments are to be made after contacting us and securing a hire date.
You can pay by phoning us with your card details where payments can be made through Square, or you can pay via bank transfer.
What do you do with fabric you've collected but can't use?
What do you do with fabric you have collected but cannot use?
Our waste is kept to an absolute minimum. We donate the bits we can't use to others that can use them. On the rare occasion that we can't reuse, re-home or recycle something, e.g. seams, then we do unfortunately have to send very small amounts to landfill. We are always looking for ways to become totally waste free, so if you have any solutions then please share them with us!
I have my own waste fabric that I would like to use, is this something you can do?
Totally! Just get in touch with us and let us know what you've got.
Do you accept donations of waste materials?
Yes! Please contact us with details of what you have.
How long can I hire bunting from you for?
Our standard hire time is 5 days. Your items will arrive 2 days before your event, allowing time to be put up. You then have them for the day of your event. 2 days after your event, you return the items using the prepaid postage label we will provide. This gives you time to take down and package and post the bunting that you have hired from us.
If you would like to hire from us for a longer period, then please message us!